1. Information We Collect Personal Information: We may collect personal information such as your name, contact details, date of birth, and payment information when you use our services or interact with our website. Genetic Information: We collect genetic data obtained from samples you provide, such as DNA sequences and related health information, for testing and analysis purposes. Usage Data: We collect information about your interactions with our website, including your IP address, browser type, pages visited, and the date and time of your visit. 2. How We Use Your Information Service Provision: To provide, manage, and improve our DNA testing services, including the analysis of samples, reporting of results, and customer support. Communication: To communicate with you about your account, test results, and other services, as well as to respond to your inquiries and requests. Research and Development: With your explicit consent, we may use de-identified genetic data for research purposes to enhance our understanding of genetics and improve our services. Marketing: To send you promotional materials and updates about our services, only if you have opted in to receive such communications. You can opt out at any time. 3. Information Sharing Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as laboratories, IT service providers, and payment processors. These providers are required to protect your information and use it only for the purposes specified by us. Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or in response to a lawful request by public authorities. Research Collaborations: If you consent to participate in research, we may share de-identified genetic data with research institutions and collaborators. Your identity will not be disclosed in these research activities. 4. Data Security We implement appropriate technical and organizational measures to protect your personal and genetic information from unauthorized access, loss, or alteration. This includes secure data storage, encryption, and access controls. 5. Your Rights and Choices Access and Correction: You have the right to access and correct your personal information. You can request to view, update, or correct your information by contacting us. Data Deletion: You may request the deletion of your personal and genetic information from our records, subject to legal and contractual obligations. Opting Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails or by contacting us directly. 6. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

1. Use of Services Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use our services. By using our services, you represent that you meet this requirement. Personal Use: Our services are provided for personal and informational purposes only. You may not use our services for commercial purposes without our prior written consent. Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account. 2. Genetic Testing Services Informed Consent: Before participating in genetic testing, you must provide informed consent, acknowledging that you understand the nature of the tests, the possible outcomes, and any associated risks. Accuracy of Information: You agree to provide accurate and complete information when using our services, including during sample collection and submission. Incorrect or misleading information may affect the accuracy of test results. Testing and Results: Our genetic testing services are based on the analysis of DNA samples. While we strive for accuracy, genetic testing may not provide conclusive results in all cases. We are not responsible for any actions you take based on the test results. Confidentiality: We are committed to maintaining the confidentiality of your personal and genetic information. Please refer to our Privacy Policy for details on how we handle your information. 3. Payment and Fees Service Fees: Fees for our services are as specified on our website or communicated to you at the time of booking. All fees are subject to change without notice. Payment Terms: Payment is required at the time of service or as specified in the service agreement. We accept various forms of payment, including credit cards and other electronic payment methods. Refunds: Refund policies vary based on the service provided. Please review our Cancellation and Refund Policy for specific details. 4. Intellectual Property Ownership: All content on our website, including text, graphics, logos, and software, is the property of Hicks Genetic Solutions or its licensors and is protected by intellectual property laws. Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for personal use, subject to these Terms. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent. 5. Limitation of Liability No Warranty: Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee the accuracy, completeness, or usefulness of the information provided. Limitation of Liability: To the fullest extent permitted by law, Hicks Genetic Solutions and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or any information obtained from them. 6. Indemnification You agree to indemnify and hold harmless Hicks Genetic Solutions, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising out of your use of our services or violation of these Terms. 7. Changes to Terms We may update these Terms from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our services after the posting of changes constitutes your acceptance of such changes. 8. Governing Law and Dispute Resolution Governing Law: These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles. Dispute Resolution: Any disputes arising out of or related to these Terms or our services shall be resolved through binding arbitration in the State of VA, in accordance with the rules of the American Arbitration Association.

1. Cancellation Policy Prior to Sample Collection: Clients may cancel their appointment or service before the sample collection process begins. To do so, please contact us at least 24 hours in advance. This allows us to manage our scheduling and offer the slot to another client. All Booked and Confirmed Appointments will incur a $75 fee if cancelled or No Show. After Sample Collection: Once the sample collection process has commenced, including mobile collection services or the receipt of a mail-in sample, cancellations will not be accepted, as the analysis process may have already started. 2. Refund Policy Services Rendered: We do not provide refunds for services once they have been rendered. This includes any testing or analysis that has been completed, regardless of the results. Before Services Rendered: Refunds for cancellations made before services are rendered, including sample collection, are considered on a case-by-case basis. Factors such as the timing of the cancellation and specific circumstances will be taken into account. Case-by-Case Basis: Clients requesting a refund before services have been rendered should contact our customer service team. Each request will be evaluated individually, and refunds will be issued at our discretion. Non-Refundable Fees: Certain fees, such as administrative or booking fees, may be non-refundable. These will be clearly communicated at the time of service purchase. 3. How to Request a Refund Contact Us: To request a refund, please contact our customer service team by phone or email. Provide your name, contact information, appointment details, and the reason for your cancellation or refund request. Please note that your refund request may be DENIED based on the circumstances for the refund. Evaluation: Our team will review your request and provide a response within 5 business days]. If approved, the refund will be processed using the original method of payment. 4. Exceptional Circumstances Emergency Situations: In cases of emergencies or unforeseen circumstances that prevent the client from proceeding with the scheduled service, we may consider exceptions to this policy. Documentation or proof of the situation may be required. Service Quality Issues: If you are dissatisfied with the service provided due to quality issues, please contact us immediately. We are committed to addressing and resolving any concerns you may have. Being dissatisfied DOES NOT guarantee you a refund.

1. Purpose of Consent Informed consent ensures that you are fully aware of the nature, purpose, and potential outcomes of the genetic testing or services you are about to receive. It also confirms that you voluntarily agree to proceed with the testing, understanding your rights and the implications of the results. 2. Information Provided Before obtaining your consent, we will provide you with comprehensive information, including: Type of Test: A clear description of the genetic test or service being offered, including what it will analyze or detect. Purpose and Scope: The reasons for conducting the test and the scope of the information it can provide. Procedure: An explanation of how the test will be conducted, including sample collection methods and any associated risks. Potential Results: Possible outcomes of the test, their meanings, and any limitations or uncertainties in the interpretation. Risks and Benefits: Information on the potential benefits of the test, as well as any risks or discomfort associated with the testing process. Confidentiality: Assurance that your personal and genetic information will be kept confidential and details on how your data will be stored, used, and protected. Please refer to our Privacy Policy for more details. Voluntary Participation: Clarification that participation in the testing is voluntary and that you can withdraw consent at any time without penalty. 3. Process of Obtaining Consent Written Consent: For most genetic tests, we will require you to sign a written consent form that confirms your understanding and agreement to the testing. Verbal Consent: In certain situations, verbal consent may be obtained, particularly for consultations or preliminary discussions. This will be documented in our records. Electronic Consent: If applicable, we may offer electronic consent options through our online platforms, ensuring the same level of information and understanding is provided. 4. Special Considerations Minors and Legal Representatives: If the client is a minor or unable to provide consent due to incapacity, a legal guardian or authorized representative must provide consent on their behalf. Withdrawal of Consent: You have the right to withdraw your consent at any time before the testing is completed. If you choose to withdraw, please notify us immediately, and we will halt the testing process and discuss any next steps. 5. Use of Genetic Information Primary Use: Your genetic information will primarily be used for the specific test or service for which you have given consent. Research Use: With your explicit additional consent, your de-identified genetic data may be used for research purposes to improve our services or contribute to scientific knowledge. Data Sharing: We do not share your identifiable genetic information with third parties without your consent, except as required by law.

1. Respect for Individuals and Privacy Confidentiality: We prioritize the confidentiality of personal and genetic information. All data is handled with the highest level of security and is only accessible to authorized personnel. We do not share identifiable information without explicit consent, except as required by law. Informed Consent: We ensure that clients are fully informed about the nature, purpose, risks, and benefits of genetic testing. Consent is obtained in a clear and transparent manner, allowing clients to make informed decisions. 2. Non-Discrimination Equal Access: We provide our services to all individuals, regardless of race, gender, age, sexual orientation, disability, or other protected characteristics. We are committed to ensuring that our services are accessible and fair to all. Genetic Discrimination: We strictly prohibit the use of genetic information for discriminatory purposes. This includes but is not limited to discrimination in employment, insurance, and access to services. 3. Quality and Accuracy Scientific Integrity: We employ rigorous scientific methods and adhere to industry best practices to ensure the accuracy and reliability of our genetic testing and analysis. Continuous Improvement: We are committed to ongoing research, development, and education to improve our services and stay at the forefront of genetic science. 4. Transparency and Honesty Clear Communication: We provide clear and accurate information about our services, including the potential outcomes and limitations of genetic testing. Marketing and Representation: Our marketing practices are honest and transparent, avoiding misleading claims or exaggerations about the capabilities and results of our tests. 5. Ethical Use of Genetic Information Research Participation: Any use of genetic information for research purposes is conducted with the explicit consent of the individual. We ensure that research is conducted ethically and in accordance with applicable laws and guidelines. Data Protection: We take robust measures to protect genetic data, including secure storage, data encryption, and strict access controls. 6. Responsibility to the Community Education and Awareness: We are dedicated to educating the public about genetics, genetic testing, and the ethical implications of genetic information. We provide resources and support to help individuals understand their genetic data. Social Responsibility: We engage in practices that contribute positively to the community and the field of genetics. This includes collaborations with healthcare professionals, research institutions, and advocacy groups. 7. Professional Conduct Training and Development: Our staff are highly trained professionals who adhere to strict ethical standards and are committed to continuous professional development. Accountability: We maintain a culture of accountability and encourage reporting of any unethical behavior or practices within our organization. 8. Compliance with Laws and Regulations Legal Compliance: We comply with all applicable laws, regulations, and professional guidelines governing genetic testing and the handling of genetic information. Regulatory Standards: Our laboratory and processes meet or exceed all relevant regulatory standards, ensuring the highest quality of testing and ethical conduct.

1. Commitment to Health and Safety Safety First: We prioritize the health and safety of everyone involved in our operations, from clients and staff to contractors and visitors. Our goal is to prevent accidents, injuries, and illnesses. Compliance: We comply with all applicable health and safety laws, regulations, and guidelines. Our practices meet or exceed industry standards and best practices. 2. Safe Workplace Environment Facility Maintenance: Our facilities are maintained to ensure they are safe, clean, and conducive to a healthy working environment. This includes regular inspections, maintenance, and repairs of equipment and premises. Emergency Preparedness: We have emergency response plans in place, including procedures for fire safety, medical emergencies, and evacuation. Our staff is trained to respond appropriately to emergencies. Hygiene and Sanitation: We maintain high standards of hygiene and sanitation in all areas, especially in laboratories and areas where samples are handled. This includes routine cleaning and disinfection. 3. Safe Collection and Handling of Samples Training: All staff involved in the collection and handling of biological samples are trained in proper techniques, safety protocols, and the use of personal protective equipment (PPE). PPE Use: Appropriate PPE, such as gloves, masks, and lab coats, are provided and must be worn by staff when handling samples or working in laboratory settings. Biohazard Control: We follow strict protocols for the handling, storage, and disposal of biohazardous materials, including DNA samples, to prevent contamination and exposure. 4. Client and Visitor Safety Safe Interaction: We ensure that interactions with clients and visitors, including during mobile collection services, adhere to safety protocols to minimize risk. This includes the use of PPE and adherence to social distancing guidelines when applicable. Informed Consent: Clients are informed about any potential health and safety risks associated with the services provided, including sample collection procedures. 5. Employee Health and Safety Occupational Health: We provide our employees with resources and training on occupational health and safety, including ergonomics, stress management, and workplace wellness programs. Incident Reporting: Employees are encouraged to report any health and safety concerns, incidents, or near-misses. All reports are investigated, and appropriate measures are taken to address any issues. 6. Continuous Improvement Regular Review: Our health and safety practices are regularly reviewed and updated to reflect changes in regulations, industry standards, and best practices. Feedback and Audits: We welcome feedback from employees, clients, and other stakeholders to improve our health and safety measures. Periodic audits are conducted to ensure compliance with this policy. 7. COVID-19 and Infectious Diseases Preventative Measures: In response to infectious diseases such as COVID-19, we implement additional safety measures, including enhanced cleaning protocols, health screenings, and modifications to services to reduce contact and transmission risk. Remote Work: Where possible, we support remote work arrangements to reduce the number of individuals on-site and minimize exposure.